Seasoned Information Technology professional and manager with 20+ years of technical and managerial experience. Hardware and software support of mission-critical systems by a goal-oriented individual who succeeds through superior client and time management skills, including setting and prioritizing goals on a daily, weekly and monthly basis. Responds immediately to customers' demands and challenges and has developed a solid reputation as a leader and problem-solver among his clients and colleagues. Has helped companies reduce costs while increasing efficiency, is capable of dealing with small or large office environments and is comfortable leading people.
Provide I.T. services, consultancy and managerial support, including:
Support management in business initiatives and needs, identify critical issues, recommend technology solutions and implement I.T. related projects. Diagnose and remediate issues with Windows Server infrastructure and associated features while identifying recurring issues which can be remediated through automation. Provide installation, maintenance and tuning of hardware and software systems. Design and…
Provide I.T. services, consultancy and managerial support, including:
Support management in business initiatives and needs, identify critical issues, recommend technology solutions and implement I.T. related projects. Diagnose and remediate issues with Windows Server infrastructure and associated features while identifying recurring issues which can be remediated through automation. Provide installation, maintenance and tuning of hardware and software systems. Design and implement network security measures to protect business systems and data. Interface with employees and management to identify issues, negotiate changes and provide strong customer service both orally and in writing. Bring to life client's vision ranging from social media to website design and application. Serve as go-to-person regarding any technical, administrative and operational related functions. Execute full system audits and invoked changes to improve user experience and efficiency. Designed and built a Windows Server 2008 Active Directory domain for 60 desktops and laptops. Reviewed and made recommendations for consolidation of 4 disparate email systems. Reviewed and made recommendations for improving network communications between a head office and 8 remote sites. Set up an online staff scheduling system including training 75 members of staff. Connected additional locations using VPN.
Managed the team responsible for desktop and server infrastructure for 200+ Toyota and Lexus centres in the UK.
Infrastructure included 200+ Windows 2003 servers, 6000+ Windows XP desktops & laptops, VMWare ESX 3.5, Symantec Endpoint Security, Symantec Livestate Delivery, Microsoft WSUS, Merak Icewarp Mail Server.
With vendor support, designed and implemented migration of help desk system from Visual QSM to Touchpaper ITBM Service Desk.
Responsible for the desktop and server infrastructure of more than 200 Toyota and Lexus centres in the UK.
Proposed, designed and implemented a migration from standalone DOS computers to a nationwide multi-domain network comprising 200+ Windows NT4 domain controllers and 6000+ Windows XP desktops.
Designed and implemented migration from 200+ domain Windows NT4 network to a single Windows 2003 based Active Directory domain.
Worked as an analyst programmer developing Kerridge KCML based automotive dealer system.
Responsible for a number of manufacturer sponsored enhancements including lean stocking ordering system based on the global Toyota "Just-in-Time" philosophy.
Was also the lead developer for enhancing the system from a modem based Viewdata communication network to a TCP/IP based telnet/ftp/http network.
Part of a small team providing telephone and remote support to over 200 Toyota and Lexus centres for Kerridge KCML based automotive dealer system running on SCO UNIX servers.
Languages
English
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Organizations
L.E.A.D Uganda
Child Support Committee
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Member of Child Support Committee for L.E.A.D Uganda, a non-profit educational leadership program for children affected by AIDS, war, and poverty. Responsible for online strategy.